9. FAQ Policy Page
Last updated: Today
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, holidays, weather conditions or carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfillment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping across the United States.
Our main shipping carrier is UPS, although other trusted delivery partners may occasionally be involved in the delivery process.
Do you offer returns?
Yes, Marian & Rose offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, defective or incorrect.
Please wait for our return instructions before sending anything back.
Who pays for return shipping?
For change-of-mind returns, size changes or unwanted items, the customer is generally responsible for return shipping costs unless otherwise required by law.
If the approved return address is with one of our suppliers outside the United States, including China, the customer is responsible for arranging and paying for the return shipping to that address.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank, card provider or payment provider may need additional time to complete the refund.
What if my item is damaged, defective or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos.
We will review the issue and help you with the next steps.
Can I change or cancel my order?
Please contact us as quickly as possible at:
If your order has not yet been processed or shipped, we will do our best to make the requested change or cancellation.
Once the order has entered processing or shipping, changes may no longer be possible.
What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit cards, Apple Pay, Google Pay and Shop Pay.
What currency are your prices in?
Prices for customers in the United States are shown in U.S. dollars (USD) unless otherwise stated.
How can I contact Marian & Rose?
For questions about orders, products, shipping, returns or anything else, contact us at:
Our team will be happy to help.